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Complaint
Your satisfaction is our top priority. That's why we are constantly working on optimising our products and services. If you still have a complaint, you can find out here how to let us know about it.
Complaint handling
What is a complaint?
A complaint is a dissatisfaction expressed by a person to HDI Versicherung AG with regard to an insurance contract or a service provided by HDI. The assertion of an insurance claim or claim for damages or the request to process a claim does not constitute a complaint.
How to file a complaint?
A complaint can be made online using the web form, in person, by telephone, by letter or by email. Our contact details are:
HDI Versicherung AG
Hungarian branch
Váci út 45
1134 Budapest
Tel.: +36 1 248 28 20
E-Mail: office@hdi.hu
You can reach us from Monday to Thursday from 8.00 a.m. to 4.30 p.m., on Fridays from 8.00 a.m. to 2.00 p.m.. Submissions received after these times will be processed on the next working day.
What information is necessary?
To be able to process your complaint, we need:
- Your contact details (first name, last name, address, email address and/or telephone number),
- how we can best reach you (by telephone, email, etc.),
- a detailed description of your concern (including policy or claim number).
How long does it take to process a complaint?
As soon as we have received your complaint, it will be forwarded immediately to the responsible department for clarification and entered in our internal complaints register. We will confirm that we have received your complaint in writing and inform you whether and what additional information is required for processing.
The complaint is usually processed within 5 working days. In the event of delays, you will receive an interim report and (if possible) an indication of when final processing can be expected.
Which supervisory authority is responsible for the branch of HDI Versicherung AG in Hungary?
National Bank of Hungary
Address: 1013 Budapest, Krisztina krt. 39
Telefon: +36 80 203 776
E-Mail: ugyfelszolgalat@mnb.hu
Which supervisory authority is responsible for HDI Versicherung AG in Austria?
Österreichische Finanzmarktaufsicht (FMA)
User Information and Complaints
Otto-Wagner-Platz 5
1090 Wien, Österreich
E-Mail: fma@fma.gv.at
Sometimes not everything works out the way you want it to. Here, you can let us know what’s really bothering you. We will take it seriously.
Complaint form
Whistleblower system
A whistleblower system (BKMS® whistleblower system) makes it possible to report certain serious violations of the law, even anonymously. On this basis, internal processes can be initiated which contain the damage and prevent further damage.
Information on data processing and data protection can be found here: Data privacy